Introduction to Operations Management Essay Example | Topics and Well Written Essays - 2500 words

Introduction to Operations Management - Essay ExampleManagement of the Zoo has arranged the facilities and services for about 10000 visitors. But this year, to a greater extent than 10,000 people visited the Zoo at the occasion of August Bank Holidays. Moreover on the World Animal Day, the number of visitors exceeded 18,000 visitors, about an average of 4000 visitors at a time. There were many problems faced by the management food ran short, there was no space for free walk in the Zoo, no staff part was there in front of the visitors and there all were queues in the Zoo.The management of the London Zoo stinker use some other ways of compendium data on their required information about the service quality. They can use the group focusing technique to gather the information. The groups visiting the Zoo can be requested to answer few of their questions. This style of activities can be done in quite attractive way announcing some gift hampers for the groups reply their questions and r ecommending some suggestions for the improvement.Interviewing technique is also a useful way to gather the data. But this technique might be not much useful or beneficial here. An interview requires mental preparation of the respondent which can not be adopted here as people come to the place for respite and enjoyment, they would not like this way.The above are the categories upon which information were gathered. The rating was asked from 1 to 5 with 3 as an average. The figures from the Appendices 3 and 4, it is observed that the customers rank the Zoo as an average service provider as the average of the ranking is 2.90 3. This value shows that the customers feel that the Zoo is providing entertainment of an average level. The management seems to be more utilise towards the improvement of the progress of the services quality. The management realizes its responsibility that they have not only to provide amusement but the Zoo symbolizes the anxiety of wild life. This care is refl ected through the